Fix SASSA SRD R370 “Bank Details Pending”

When your SASSA SRD status check shows ‘Bank Details Pending,’ it means SASSA has not yet received your banking information required to process and release your grant payment. If your SRD application status shows ‘Banking Details Pending,’ it means you must update your bank information immediately to avoid payment delays.

What does “banking details pending status” specifically means?

  • SASSA has not yet received your banking information required for processing your SRD grant payment. Without these details, the payment cannot be approved or transferred to your account.
  • Your banking details have been submitted, but SASSA is still verifying them with your financial institution. This verification process must be completed before your SRD payment can be released.
  • The banking information you provided may contain errors or mismatches, requiring you to update or re-submit the correct details through the SASSA Portal to prevent payment delays.

It is imperative to note that no SRD R370 grant payment will be issued to you as long as your status is listed as “Bank Details Pending.” It is essential to resolve this issue in order to receive your funds if you have opted for bank payment.

To assist you, this step-by-step guide explains the correct process for adding your bank details to your SASSA profile, ensuring your SRD grant can be easily verified and paid without issues.

How to Resolve a “Bank Details Pending” SRD Status?

To resolve a ‘Bank Details Pending’ status, you must provide SASSA with accurate, active, and verifiable banking information. Ensuring your payment details are correct will allow SASSA to verify and release your SRD grant without delays.

  1. Visit The offical SRD Website
    • To get started, go to the SRD R350 website or simply click here. Once you’re on the official government site, make sure to log in using your SASSA username and password. You can use your registered grant application ID in place of your username.
  2. Click on the “Add Banking Details” Section
    • After logging in to your SASSA SRD online portal, locate the ‘Add Banking Details’ option in the top-right menu. Click on it to begin updating your payment information.
  3. Enter Your Banking Information
    • Provide your complete and correct bank account details, including:
    • Bank account number registered in your name
    • IBAN (International Bank Account Number) for your bank
    • BIC or SWIFT code of your bank branch
    • Select your bank from the list of supported banks, such as TymeBank, Capitec, or Standard Bank
  4. Click Save and Wait for Verification
    • Once all details are entered, click ‘Update’ or ‘Save’ to submit them for verification. SASSA will then process and confirm these details with your bank before releasing your R370 payment.

How long does verification take for banking details?

SASSA may require as much as 7 working days to confirm your information. Please be patient while you wait. Once your banking information is verified or checked, your grant payment will be deposited in the next month.

SASSA Verification time for banking details

Reasons for ‘Bank Details Pending’ in SRD R370 Status

  • No Payment Information Provided – You may have completed the SRD grant application but skipped entering your account details. This can happen if you planned to use a cash collection or retail payout option but did not actively select it in the payment preferences. In such cases, SASSA cannot move your application forward until a payment method is confirmed.
  • Recently Added or Updated Banking Details – If you’ve just entered or changed your account information on the SRD portal, SASSA must verify the account with your financial institution to confirm it’s valid, active, and registered in your name. This process can take several days or, in some cases, up to two weeks.
  • Ongoing Bank Verification – Even if you submitted your details some time ago, there may be a backlog or slower-than-usual verification between SASSA and the banks, which can temporarily keep your status in a pending state.
  • Previous Details Did Not Pass Verification – If your earlier information was incorrect; such as a wrong account number, an account in someone else’s name, or a closed account, SASSA will be unable to process payment. Your status will remain unchanged until you provide valid, verifiable information.
  • Switching to a Bank Payment Method – If you previously collected your grant through another channel (for example, the Post Office) and have now opted for direct bank deposits, your new account details must still go through the standard verification process.
  • Temporary System Review or Hold – At times, SASSA may place your payment details on hold for additional review. This could be due to system checks, flagged information, or administrative requirements that need to be resolved before verification is completed.

Questions on Banking Details Pending

Mostly asked question for Banking details pending are described below.

Does ‘Bank Details Pending’ mean my SRD R370 grant is approved?

In many cases, the ‘Bank Details Pending’ status appears after SASSA completes its initial eligibility checks and confirms you qualify for the SRD (R370) grant.

However, the payment for a specific month will only be approved once your account details are fully verified with your bank or chosen payment method. Without this confirmation, SASSA cannot authorise or release your funds.

What if my banking details fail SASSA verification?

If your banking information does not pass verification, your SRD R370 status might be updated to “Payment Failed” or a comparable message that signifies an issue.

You will need to return to the SASSA SRD website to provide accurate and verifiable banking information. The payment for that timeframe will be on hold until the correct details are processed.

Will SRD status show ‘Pending’ if I have no bank account?

Not having a personal bank account does not prevent you from receiving your SRD grant. In such cases, you can choose one of SASSA’s approved alternative payment methods: such as cash collection at selected retail partners: directly through the SRD website.

When this option is correctly registered, your application status should move forward without remaining on ‘Bank Details Pending.’ If the status still appears, it may indicate that your alternative payment selection was not saved correctly, and you should revisit the SRD portal to update your payment preference.